Conflicts and difficult conversations
The leader keeps putting off a difficult conversation, and meanwhile the conflict festers.
Who is it for?
For leaders who need to raise sensitive topics, communicate difficult decisions or handle tense situations in the team.
What do participants take away?
- How to prepare for a difficult conversation, and how to start it.
- Giving negative feedback and communicating difficult decisions while keeping the relationship intact.
- Staying calm in confrontations and in unexpected situations that call for quick decisions.
- Handling conflicts with different personality types.
How we work
We play out participants' own real situations with an actor partner, so they can practise in a safe setting what they would put off in real life. After each situation, we work out together what worked and what's worth saying differently.