Assertive communication and conflict management
Difficult conversations get avoided or turn into arguments, and the tension keeps growing.
Who is it for?
For employees and leaders who want to represent their views more confidently and handle workplace conflicts constructively, in person or online.
What do participants take away?
- They recognise the four communication styles and their own typical reactions.
- They express their needs and boundaries with I-statements.
- They understand the other person's point of view through active listening and asking questions.
- They get practical tools for handling conflicts.
How we work
We act out and analyse participants' own workplace situations together. After short theory blocks, we practise assertive self-expression and attentive listening. We also work on why all this is hard to apply in a real situation.