Case study · Telecommunications shared service centre (SSC)
A multi-stage presentation programme for several hundred employees
Foundation, advanced and follow-up modules building on each other, with progress recorded on video.
Challenge
In a fast-growing service centre, presentations were part of decision-making. For juniors, the question was content and slides; for seniors, it was their personal voice and a persuasive presence. Their earlier trainings had brought little practical benefit because there was no follow-up.
Solution
- Foundation (8 hours): presentation basics, structure, PowerPoint.
- Advanced (16 hours): attitude, energy, building the message, personalised written analysis.
- Follow-up (8 hours) a few months later: storytelling, a personal touch, putting what was learned to the test.
- We recorded every training on video; some participants were filmed in more than ten presentation situations.
Result
Participants could join at their own level. Individual progress could be followed throughout on the recordings.